Support
Membership and billing
- Membership is $4.99 a month or $49.99 a year, billed on our website.
- Join before December 4, 2026 and your first charge is on December 4. Cancel before then and you’re never charged.
- To cancel or update your card: in the app, go to Settings → Manage membership. On the website, sign in and choose Manage billing on your account page. Cancelling stops renewal at the end of your current period.
- If you created a free account during our October pre-launch, you won’t be charged unless you choose a membership.
30-Day Money-Back Guarantee
If you don’t redeem a single perk from the day you sign up through 30 days after your first charge, we refund that first $4.99 automatically. There’s nothing to request. Your membership stays active unless you cancel. Full details are in section 4 of our Terms.
Verifying your phone number
Before your first tap, the app texts a 6-digit code to your mobile number. Enter it in the app to confirm the number. Didn’t get it? Check the number, wait a minute and choose Resend. Each number can be used for one account.
Purchase matching (businesses that use Square)
- It’s off unless you turn it on. The app asks you once; you can change your answer any time.
- With it on, if you pay by card next to your taps at a business that uses Square, the app may ask whether that card is yours. Say yes and your visits there count automatically when you pay with it. Say no and we won’t ask about that card again.
- Unlink a card or turn purchase matching off any time in the app: Settings → Purchase matching.
- We never receive your full card number.
Scanning the stand
- Open the app, choose Tap In, then “Scan the stand’s QR code” and scan the code on the Exchange stand at the counter. You can also scan it with your iPhone Camera.
- Some stands also have an NFC sticker. You can hold the top of your iPhone near it instead, but the QR code always works.
- Verification needs an internet connection. Show the Proof Screen to the cashier; they don’t need to do anything.
A business didn’t honor a perk
Email us the business name and the date and time of your visit, and we’ll follow up with the business.
Reporting a post or a person
Use Report on the post in the app, or email us with a description and a screenshot. We review reports within 24 hours.
Notifications and perk reminders
You can turn notifications and location off at any time in your iPhone’s Settings → The Black Exchange. Perk reminders are worked out on your phone; your location is never sent to us.
Deleting your account
In the app, go to Settings → Delete account, or email us from the address on your account. We complete deletion within 30 days, and deleting your account also cancels any paid membership.
Businesses
Want your business in the network? Apply here. Already a network business and need help with your stand, perks or posts? Email us.
Connecting Square: in the app, open Business → Square and choose Connect Square. Access is read-only: we see payments and refunds, and never charge or change anything. To disconnect, choose Disconnect on the same screen, or remove The Black Exchange in your Square Dashboard under Apps.
Privacy requests
Email support@theblkexchange.com. See our Privacy Policy and Terms of Service.
Contact
- Help with your account or a business: support@theblkexchange.com
- General and partnership questions: info@theblkexchange.com
- Phone: (913) 735-7232
- Mail: The Black Exchange LLC, 1503 Main Street, Suite 262, Grandview, MO 64030
The Black Exchange is operated by The Black Exchange LLC, a Missouri limited liability company.